FAQ
Welcome to the Eternity Lights FAQ. Below you will find answers to the most common questions about our permanent outdoor lighting solutions. If you do not see your question addressed here, please reach out through our website and we will be happy to assist you.
1. What are Eternity Lights?
Eternity Lights are smart home–connected, permanent outdoor lighting solutions designed to stay up year-round. They combine advanced LED technology with Wi-Fi connectivity, allowing you to transform your home’s exterior with endless color combinations, dynamic modes, and customizable lighting effects. Whether for holidays, sporting events, seasonal celebrations, or everyday accent lighting, Eternity Lights are built to make your home’s lights an extension of your personality.
2. Where can I install Eternity Lights?
Eternity Lights are designed for a wide range of outdoor applications. They can be installed along eaves, on pergolas, balconies, decks, patios, or any other outdoor structure. Their versatile design allows you to highlight landscaping, illuminate outdoor living spaces, or set the perfect mood for gatherings. The lights come in both sleek black and classic white strands to seamlessly integrate with any outdoor decor scheme.
3. How do I control the lights?
Eternity Lights are Wi-Fi enabled and can be controlled through the dedicated mobile app, available for both Android and Apple smart devices. Through the app, you can adjust colors, set schedules, create custom scenes, and activate preset lighting modes with ease. Additionally, Eternity Lights seamlessly integrate with voice assistants, allowing you to control your lights using simple voice commands.
4. Are Eternity Lights compatible with smart home systems?
Yes. Eternity Lights are compatible with leading voice assistant platforms. You can use voice commands to turn lights on or off, change colors, adjust brightness, and activate preset scenes. This integration makes it incredibly intuitive to incorporate your outdoor lighting into your broader smart home ecosystem.
5. What makes Eternity Lights different from seasonal string lights?
Unlike traditional seasonal lights that need to be taken down and reinstalled every year, Eternity Lights are designed as a permanent installation. They are built with state-of-the-art RGBWIC LEDs that deliver vivid, true-color illumination across a full spectrum of rich hues. They are also engineered to withstand the elements year-round with an all-weather rating, eliminating the recurring effort and expense of holiday setups and teardowns.
6. How durable are Eternity Lights?
Eternity Lights are built to last. They meet ETL safety certification and National Electrical Code (NEC) requirements for outdoor lighting. Their all-weather rating ensures reliable performance across a wide range of temperatures. This durable construction means you can enjoy your lighting investment for years to come without worrying about weather-related damage.
7. Can I customize the colors and effects?
Absolutely. Eternity Lights offer virtually unlimited customization. You can choose from millions of colors, experiment with dynamic modes and effects, and craft scenes that reflect every mood and occasion. The lights are also tunable and dimmable, allowing you to adjust from cooler daylight tones to very warm ambient tones and everything in between. Create custom templates so you can easily switch from everyday accent lighting to holiday displays with a single press.
8. How do I install Eternity Lights?
Eternity Lights are designed for straightforward installation. The all-in-one kit includes mounting brackets, screws, cord clips, high-quality tape, a power supply with cable, and an extension cable. Simply snap the lights into the mounting brackets, secure them with screws and tape, and customize the layout to your preference. You can also cut the lights to your desired length for a tailored fit.
9. Can I add more lights to my setup?
Yes. Additional strands, extension cables, and accessories are available for purchase. The system supports a maximum length, giving you ample flexibility to expand your lighting display as your needs grow.
10. Do I need a hub or bridge to use Eternity Lights?
No. Eternity Lights connect directly to your home’s Wi-Fi network without requiring any additional hub or bridge. This streamlined setup means you can get your lights up and running quickly with minimal equipment.
11. What types of bulbs do Eternity Lights use?
Eternity Lights feature integrated RGBWIC LEDs—advanced, energy-efficient LED technology that delivers vibrant, full-spectrum color illumination. Because the LEDs are integrated, there are no bulbs to replace, making the system low-maintenance and highly reliable.
12. Can Eternity Lights be used for both everyday and special occasion lighting?
Yes. This is one of the key advantages of Eternity Lights. They are designed to serve as everyday accent lighting with tunable white light, while also offering infinite customization for holidays, celebrations, sporting events, and other special occasions. With the ability to save custom scenes and switch between them instantly, your outdoor lighting can evolve with every season and celebration.
13. What should I do if I experience connectivity issues?
If you encounter connectivity issues, first ensure that your home Wi-Fi network is functioning properly and that the lights are within range of your router. You may also try restarting your router and the lights. For additional troubleshooting guidance, please visit the support section of our website, where you will find detailed resources to help resolve common connectivity concerns.
14. Are Eternity Lights energy efficient?
Yes. Eternity Lights use highly energy-efficient integrated LED technology. This means you can enjoy vibrant, customizable lighting throughout the year without significant energy consumption, making them both an environmentally conscious and cost-effective choice for permanent outdoor lighting.
15. Is there a warranty on Eternity Lights?
Eternity Lights come with comprehensive warranty coverage. For specific warranty terms and conditions, please refer to the warranty information available on our website. Our commitment to quality ensures that your outdoor lighting investment is protected.